Use the information on this page to contact us for help with the TOEFL iBT® or the TOEFL® Essentials™ tests.
Use the information on this page to contact us for help with the TOEFL iBT® or the TOEFL® Essentials™ tests.
Before contacting us, please have the following information available for phone calls or written correspondence:
Disclosing Personal Test-taker Information
ETS Customer Service Representatives can give out personal information only to the test taker, as required by privacy laws. If you're not the test taker, our representatives can only help you with general information, such as score report mailing dates, yes or no answers to general questions, and payment processing for outstanding balances.
Customer service hours are Monday–Friday, 8 a.m.–7:45 p.m. U.S. Eastern Time, except for U.S. holidays. Recorded information is available 24 hours a day. Phones are busiest between 11 a.m. and 2 p.m. U.S. Eastern Time and all day Monday.
Email: | Email the TOEFL Program |
Phone: | 1-609-771-7100 |
Toll-free Phone: | 1-877-863-3546 |
Fax: | 1-610-290-8972 |
Regular Mail: | TOEFL Services; ETS; P.O. Box 6151; Princeton, NJ 08541-6151, USA |
Courier or Delivery Service: | TOEFL Services (25Q-310); Distribution and Receiving Center; 225 Phillips Boulevard; Ewing, NJ 08618-1426, USA |
Contact TOEFL Services for help with:
Email: | Email the TOEFL Program |
Phone: | +1-609-771-7100 or +1-877-863-3546 Monday–Friday 8 a.m. to 7:45 p.m. U.S. Eastern Time (except for U.S. holidays) |
Contact ProctorU® for help with:
Please have your name, test date and the email address used in your ETS account when contacting ProctorU.
Live Chat: | A live chat option is available within your ProctorU account. Support is available 24/7. |
Request Support: | Submit a ProctorU Support Ticket Response times will fall within 24–48 hours. |
Phone: | 1-855-772-8678 Support is available 24/7. |